About Us

With over two decades of diverse experience across Training, Quality, Relationship Management, Branch Operations, Call Centre Management, and Enterprise Operations, I bring a rich understanding of business dynamics and customer engagement. My career spans the Telecommunications, Banking, and Project Management sectors—enabling me to deliver highly relevant, practical, and impactful training solutions.

I am the Founder of The Happiness Quotient, an organization that designs and delivers consultative training programs focused on Customer Centricity, Leadership, and Team Management. At The HQ, we help organizations elevate their Customer Experience (CX) by developing happier, more empowered teams.

Academically, I hold a Postgraduate degree in Business Administration with a specialization in General Management. My credentials include a Six Sigma Black Belt, and certifications in Leadership Principles and Organizational Leadership from Harvard Business School Online. As a Professional Certified Coach (PCC) from the International Coaching Federation (ICF), I blend coaching with training to deliver deeper transformation.

I believe that happy employees create happy customers, and in turn, thriving organizations.

If you’re looking for impactful training in Customer Service, Leadership, or Soft Skills, connect with The Happiness Quotient – Leave the training to us!